menu.

As I write this I’m on hold with Vodafone customer services (tech support) trying to find out when they’ll approve/build a version of the new v30 firmware for the N96.

For those not familiar, when Nokia update their firmware, the updates can only be downloaded by those with generic (unbranded) phones. If your phone comes from a network, it will have a different product code depending on the network. When you run Nokia’s Software Updater it reports back what code you have, and if your network haven’t approved an updated version of the firmware, you don’t get any upgrade.

Vodafone haven’t approved an update for the N96 firmware since v11.018 which was released in September 2008. The problem is that there have been several updates since this time to fix poor performance and other issues, including two major updates in May and July which I really want to get hold of.

So I’m trying to get a call centre to tell me when Vodafone are going to get their fingers out of their arses. What do you think of my odds?

(more…)

A while back I posted a request for help tracking down a cheap replacement battery for my Acer Aspire 5003 laptop (thanks for the overwhelming response on that!) and eventually ordered one from a site called PortableParts.co.uk. I’d never heard of them before and, in common with the other shops selling the battery I needed below the £45 mark, the site, while perfectly usable, didn’t look overly impressive.

I Googled about for a few reviews and found nothing so I’m recounting my experience here in the hope it helps someone else (this is not a recommendation for or against, just my experience. I accept no liability for anything whatsoever).

As I mentioned, I ordered the replacement battery from PortableParts.co.uk. They were among the cheapest and out of those selling for under £40 they had the best site (and a phone number, which I foolishly never checked out) which made them seem more legitimate (whether that’s true or not is not for me to say).  For those of you who haven’t been following my twitter tweets, I ordered the battery just before midnight on Thursday 7th August. To my delight, the postie delivered it on the Saturday morning – to Northern Ireland no less. Better still I fired it in, charged it up and it seems to hold a longer charge than the original battery ever did (though as the original struggled to make it through a 2 hour lecture, I suppose that’s not setting the bar very high).

Anyway, I just wanted to let everyone know that my experience with Portable Parts was very postive. Delivery was fast and to date the battery I have is working fine and I’m delighted to have a truly portable computer once again.  I didn’t try the phone number to make sure it was real or anything, but thankfully that’s because I never had cause to.  Might be worth giving them a ring to see how easy they are to get hold of before ordering anything, but I got what I ordered quickly and at a good price (£38.98 after a 10% discount).

I’m looking for anyone with tips about cheap laptop battery retailers.

My laptop (an Acer Aspire 5003 wlmi) battery packed in ages ago and it’s a pain in the arse having a laptop that has to be plugged in.  The laptop was only £400 so it would seem a bit of a waste to spend too much on a new battery.

I could get one for about £35-£40 from a few different places but most of them look a little bit shakey (and many are the same site with different names).

So does anyone have any experiences with any of the following:

• au-battery.com (£38.71)
  
• global-stores.co.uk (£38.99)
  
• newdigistore.com / laptopbatteryshop.org
  
• powertoolbattery.co.uk
• PortableParts.co.uk (£42.98)
• An Amazon Seller (£44.37)

or anywhere else where I can pick up a cheap battery for the aforementioned Acer Aspire 5003 wlmi laptop?

Update: I’ve ordered from PortableParts.co.uk after finding a voucher code for 10% off everything, so it was £38.98 delivered (hopefully). Will report back if/when it arrives.

I’ve had this phone for over a year now and have, to my shame, only just figured out how to copy and paste.  I had an inkling it could do it because there’s an option in your call log to “Use Number” where one of the sub-menu options is “Copy”; which just made it more frustrating that I couldn’t figure out how to paste!!

Anyway, it turns out to be an amazingly simple mechanism using the edit key (the one on the bottom left with the pencil icon on it – I knew it had to have some purpose!!). Thanks to some person called Walker for his generic guide to Symbian Series 60 functionality.

Copy: To copy text to the clipboard, hold the pencil/edit key until Copy appears on the screen above the right soft-key and scroll using the joystick to select the text. When you’ve selected the text to copy, just hit Copy.

Paste: To paste text from the clipboard, move the cursor to where you want to paste and hold the pencil key until Paste appears on the screen by your right soft key. When it appears and then press the right soft key to paste.

Well I thought it was interesting so here’s the top 10 posts on nerd. by number of views (based on the last 500 page hits courtesy of Statcounter.com).

1. Review: Why the Netgear WG311 v3 Sucks (72)
   Slightly dodgy network card that Netgear don’t seem that fussed about fixing. Bad on XP, it got worse on Vista (see number 4).
   
2. Playing iPod Video on Your TV (45)
   Seems to be a lot of people looking for instructions for the iPod Classic. Here’s a tip: sell it.
3. Server application unavailable: installing IIS on .NET 2.0 (44)
   Seems to be a common problem. Sadly Microsoft’s error message is about as relevant as ever.
   
4. Installing Vista (AKA More Netgear WG311 Misery) (31)
   Even more messed up. Thank goodness for Linksys!
   
5. Thunderbird/Outlook/Google Calendar Integration (25)
   How to integrate your Thunderbird calendar at home with your Outlook in work, via Google Calendar.
   
6. Orange Answerphone (Voicemail) Number for PAYG (23)
   Such a simple problem. Who knew it would be so hard to find?
   
7. Stop Monitor.exe Hogging CPU (20)
   Why can’t people just give you a standard installation instead of trying to do everything for you? Help sounds good, until their useful tools start killing your PC.
   
8. How to run IIS Web Server in Windows XP Home (20)
   Microsoft’s official line is it can’t be done, but it’s not that tricky.
   
9. Making Firefox Scroll With Syanptics TouchPad (19)
   Discovering the solution to making Firefox scroll on my Acer Aspire laptop.
   
10. NAS or Home Server (17)
    I deliberate over whether I can justify spending the extra to build or buy a home server before eventually deciding that a Linkstation Live will meet my needs for less than half the price.
    

O2 have slashed the cost of owning the Apple iPhone (8GB model only). It’s down from £269 to £169. The same deal is also available at the Carphone Warehouse. Good news I’m sure, but you’d still have to be mad to pay a penny for the damn thing on top of the £35 × 18 = £630 of a minimum contract when you can get Nokia’s N95 8GB (which I have been seriously coveting for months) for “free” at that price (then again, without any kind of data plan that’s extortionate too).

Maybe if my N73 breaks I’ll consider upgrading, but since I’m spending a tenner a month on pay-as-you-go I can’t really justify jumping to £35/month for the N95 8GB or to £44 a month for an iPhone.  Maybe if I hold out long enough…

I need a NAS or a Home Server, I just can’t decide which.

I currently have a desktop PC in a bedroom, a laptop which spends most of its time in the living room, and a Buffalo LinkTheater which sits under the TV (also in the living room). I have a lot of files on the desktop PC that I watch, through the LinkTheater, on my TV. One of the problems with this is that it requires the PC to be switched on when I want to watch something, but a bigger problem is that the hard drives are filling up. For extra storage, the natural option seemed to be a LinkStation Live NAS which would store the files and allow the LinkTheater to stream them, but then I read about the efforts made by other nerds to turn the LinkStation into a web server. How great would it be if I could turn it into a testing server for the web sites I design?

After a little more reading it seems that this is not an easy thing to do with the LinkStation Live. The OpenLink hacked LinkStation firmware allows installation of extra software, but from what I can tell doesn’t seem to be compatible with ARM-based boxes like the LinkStation Live, only with older LinkStations (at least the lack of installation instructions suggest this). I’m now investigating the possibility of getting a cheap Home Server instead, though I have some constraints: it must be small, so I can stick it in a corner out of the way, and it must be silent. Basically I want to be able to completely forget about it when I’m not using it.

Obviously since a 500GB NAS (the LinkStation) can be obtained for under £150, I don’t want to spend too much more than that on the server – which all but rules out a Windows Home Server based system. That’s not a problem, I want to work on my Linux knowledge anyway. I’ve spent part of today searching on Google and ebay for terms like “xpc x100“, “shuttle pc“, “sff pc” (small form factor) and “mini pc“. Finally I came to “ITX PC“; Mini-ITX (along with Nano-ITX and Pico-ITX) being a standard form factor for motherboards that use low amounts of power and are therefore suitable for use as the basis of fanless (and therefore quiet) systems. I should have remembered this from a project I did last year in university involving in-car PCs.

So far I’ve come across a couple of UK shops so far, none of which have managed to give exactly what I wanted. Mini-ITX.com, as well as news and reviews, have bundles that basically amount to DIY kits for the type of system I’m looking for. The Intel Bundle comes close but I’d need to add a new hard drive as 80GB would not last any time at all. Another UK company, LinITX, offer build-your-own systems based on their skeleton systems, but the ones in my price range (like their Home Server bundle) are too big, at normal PC size, and don’t include hard drives. ITX-Warehouse just looked too dear; their only self-build barebones system was over £300.

Sorry if anyone was looking for a conclusion to this post, but I’m still looking for now. I may look further into hacking the LinkStation into a web server or I may just take the (relatively) easy option of getting a home server.

On Wednesday 12th December I placed an order with OddsNPods.co.uk, whom I’d come across during a price comparison using Google. That was my first mistake. The item was a Christmas present for my girlfriend and I believed that by ordering almost 2 weeks before Christmas I was giving them plenty of time to dispatch before the last posting date (they say they post at the latest the end of the next working day).

By Friday I was starting to get worried that my order was still “Awaiting Dispatch” so sent a message via their contact form (ticking the “Urgent” box). On Monday morning still nothing so I called the number on their web site to be greeted by a foreign-sounding lady.

“Hello?” she said. Puzzled by the lack of a company-branded welcome, I went on to say I was calling about an order that hadn’t been dispatched to find out what was going on.

“What company are you calling?” she asked.

Getting suspicious now I asked her “What company is this?”

“I can’t tell you that information.”

WHAT?! Alarm bells were ringing now. I asked if this was OddsNPods and she said “No, it’s a different company,” although it didn’t sound like a company at all.

A quick google search revealed that OddsNPods were related to DataKits.co.uk, a company with whom some people had previously had problems (despite a supposedly good rating on Kelkoo). The WHOIS for OddsNPods revealed they were indeed part of DataKits but had hidden their phone number from the whois results because “The registrant is a non-trading individual who has opted to have their address omitted from the WHOIS service.”

I fired off an email to their email address (bypassing the online form this time), telling them if I’d heard nothing by the end of today I’d be taking matters up with my credit-card company, and then fired another email off to Nominet telling them to update their WHOIS entry (they’ve since done this and now show the address of OddsNPods.co.uk as: 9 Frensham Road, Southsea, Hampshire, PO4 8AD, which seems to be a residential address to me).

As of11:53 their web site seems to be down.

Warning: mysql_connect() [function.mysql-connect]: Can’t connect to local MySQL server through socket ‘/var/tmp/mysql.sock’ (11) in /home/oddsnpod/public_html/includes/functions/database.php on line 19
Unable to connect to database server!

Not reassuring!

Anyway, come Tuesday afternoon (pretty much a week after I placed the order) I finally heard back and they asked if I still wanted it. I said if they could send it out first class the following day to go ahead with the order and they did. It arrived on Friday, safely in time for Christmas. It seems it’s not a scam after all but this “company” has serious customer service issues. Despite their good prices I’d think twice.

I was treated to a Buffalo Linktheater Wireless A & G (that’s the version with no DVD player, I think that was a US-only thing) media streamer by my wonderful girlfriend for Christmas. I’ll post a review (hopefully) in the near future, but first I need to get it set up properly. I successfully streamed some video files to it while at my parents’ house for Christmas week. I finally got round to setting it up in my own house tonight to discover a few kinks.

I have been using Windows Media Player 11 (as it’s already built in to Vista, it’s also a free download for XP) as the server to stream from. The problem is that when I tried to browse a particular folder the Linktheater seems to freeze for a while before opening it, and then showing it as empty. When I checked my PC an error message had appeared informing me that “Windows Media Player Network Sharing Service has stopped working”. On clicking “search online” for more information Windows informed me that:

This problem was caused by DivX Codec. DivX Codec was created by DivX, Inc..
DivX, Inc. is aware of this problem and working as quickly as possible to make a solution available.

The Application Event Log contains an entry for each crash with Event ID 1000 and Task Category 100 and a description something along the lines of:

Faulting application wmpnetwk.exe, version 11.0.6000.6324, time stamp 0×4549b540, faulting module divxdec.ax, version 6.8.0.0, time stamp 0×47547cff, exception code 0xc0000005, fault offset 0×0005c021, process id 0xe1c, application start time 0×01c84be4834cb5f8.

which doesn’t really help much.

Workaround

I split the folder in two, and one of the new ones worked fine. I continued like this until I had narrowed the culprit down to be one of two files. However at this stage the folders all displayed their contents fine, including the one containing only the suspects. Now they just wouldn’t play.

After a lot of moving files and much more crashing and restarting of the Windows Media Player Network Sharing Service, I narrowed the culprit down to a particular video file. I’m not sure what the problem was as it had worked fine when streamed from an XP computer also using Windows Media Player 11; in fact it was watched start to finish without any problems. It may be an issue specific to Vista or the DivX 6.8 codec, either way I’m happy it’s sorted.

If anyone finds out any more about the cause of this kind of problem or a quicker solution, please do let me know. Meanwhile I hope the above helps someone. Oh and the Buffalo Linktheater Wireless A & G is available from Dabs for about £95.

Vodafone’s head of internet and content services made this bold, and rather hasty, claim in promotion of MusicStation, Vodafone’s new subscription music service, which offers unlimited music downloads – downloads which all become useless the instant you stop making regular monthly payments to Vodafone.

“This generation does not want an archive of music. We offer unlimited music on a rental model – no-one has done this in the marketplace, and certainly not the iPhone.”
Al Russell, Vodafone’s head of internet and content services

Maybe this blogger, in his early-to-mid-twenties, is too old not part of whatever Mr Russel means by “this generation” any longer, but the last thing I want is to pay over £100 a year (£2 a week) and have nothing to show for it at the end should I decide to change networks. I’ve always avoided subscription-based download services like Napster for exactly this kind of reason (even they now offer Napster Light: a pay-per-download service). I will use it if it’s included free when I happen to take out a Vodafone contract (which I might have to if they’re the only network to get the N95 8GB which I desperately want, just not at £50 a month!), but MusicStation will not be a factor in my decision.

Perhaps Vodafone should take a look at the experience of Bango who manage, among other services, The Sun newspaper’s download service.

Trusted brands are keen not to be tarred with the subscription brush. For example, The Sun newspaper that uses Bango to power the pay per downloads on Sun Mobile, print “No subscriptions – No hidden charges” on its ads to reassure consumers it is not a subscription service. Mobile operators have also expressed a desire to move away from this type of payment as subscriptions are a major cause of consumer dissatisfaction.
Network for Online Commerce – Pay-per-download gaining popularity…

The ‘archive of music’ as Mr Russell describes it, is the modern equivalent of the CD collection. It doesn’t make a difference if you only listen to the CD once in 5 years, you keep it because you can.  It comforts the inner-hoarder in all of us. The long and short of it is, I think, that we do want it.

The push for subscription based downloads has nothing to do with what Vodafone’s (or anyone else’s) consumers want, it’s all about the interests of the big service providers and record labels, and any push towards this should be resisted. It will by this consumer anyway.