On 19th February occurred the latest in a long line of blunders since I first applied to switch to Ovo Energy back in August last year. After running a comparison against my previous providers and the wider market, I decided I would switch to Ovo Energy’s Greener Energy (all online) tarriff.
First Ovo tried to switch the wrong gas account (i.e. not mine!). Because of where I live I am supplied through an independent gas transporter which means I was told it would take 4-12 weeks to transfer. By December I realised that time was now up and still my transfer hadn’t completed. There had been no contact from Ovo in this time to tell me anything was amiss and I was told at least once that I just needed to wait.
Sure enough, after me chasing Ovo, it eventually turned out they’d been trying to move the wrong account. If I recall they asked for my meter number when I signed up, but somewhere this got converted into an MPRN (Meter Point Registration Number) – but the one in my Ovo account wasn’t the one on my bills from my old supplier.
Continue reading “Switching to Ovo Energy “Greener Energy” – Debacle”