menu.

As I write this I’m on hold with Vodafone customer services (tech support) trying to find out when they’ll approve/build a version of the new v30 firmware for the N96.

For those not familiar, when Nokia update their firmware, the updates can only be downloaded by those with generic (unbranded) phones. If your phone comes from a network, it will have a different product code depending on the network. When you run Nokia’s Software Updater it reports back what code you have, and if your network haven’t approved an updated version of the firmware, you don’t get any upgrade.

Vodafone haven’t approved an update for the N96 firmware since v11.018 which was released in September 2008. The problem is that there have been several updates since this time to fix poor performance and other issues, including two major updates in May and July which I really want to get hold of.

So I’m trying to get a call centre to tell me when Vodafone are going to get their fingers out of their arses. What do you think of my odds?

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